Delivery Information

FrutPlanet offers flexible international shipping terms including FOB (Free On Board) and CIF (Cost, Insurance, and Freight) to accommodate your business needs. FOB terms provide you with control over shipping arrangements and freight forwarder selection, ideal for established importers with preferred logistics partners. CIF terms offer comprehensive door-to-destination service where FrutPlanet handles all shipping logistics, insurance, and freight arrangements, perfect for new importers or those preferring turnkey solutions. Sample orders ship via express courier (DHL, FedEx, UPS) directly to your address with tracking provided within 24 hours of dispatch.

Delivery timelines vary by destination and shipping method. Sea freight (most economical for bulk orders) typically requires 14-21 days to European ports (Rotterdam, Antwerp, Hamburg), 18-25 days to Middle East destinations (Dubai, Jeddah, Doha), 25-35 days to Asian markets (Shanghai, Singapore, Mumbai), and 30-40 days to North American ports (New York, Los Angeles, Miami). Air freight (premium fresh produce) delivers in 3-7 days to major international airports worldwide, ideal for urgent orders or perishable premium products. Express courier samples arrive in 2-4 business days to most global destinations. All timelines are from port of loading in Kenya and exclude customs clearance at destination, which typically adds 1-3 business days depending on your country's import procedures.

FrutPlanet implements comprehensive quality and logistics management to minimize delays and damage risks. Pre-shipment quality inspections ensure only premium-grade produce meeting international export standards enters the supply chain. Temperature-controlled cold chain management maintains optimal freshness from harvest through loading with continuous monitoring. Professional packaging using industry-standard cartons, palletization, and container loading prevents transit damage. Real-time shipment tracking enables proactive communication if unexpected delays occur due to weather, port congestion, or customs inspections. For CIF terms, comprehensive marine insurance covers loss or damage during international transit with claims handled by insurance providers. While third-party carriers bear responsibility for transit damage under FOB terms, FrutPlanet actively coordinates with logistics partners to resolve issues quickly. Our commitment extends beyond the sale - we provide documentation support, coordinate inspections if needed, and work collaboratively to ensure your satisfaction regardless of shipping term.

Yes, comprehensive shipment tracking is provided for all FrutPlanet orders ensuring complete visibility and peace of mind. Upon loading completion, you receive shipping documentation including Bill of Lading (sea freight), Airway Bill (air freight), or tracking number (courier samples) within 24 hours. Regular progress updates via email and WhatsApp/SMS keep you informed at key milestones: loading completion, port departure, in-transit status, destination port arrival, and customs clearance. For courier samples, live tracking links enable real-time location monitoring throughout delivery. Our customer service team remains available throughout the shipping journey to answer questions, provide status updates, and coordinate any necessary actions at destination. Proactive communication is our standard - you'll never wonder where your shipment is or when it will arrive.

Customs clearance responsibilities depend on the agreed shipping terms (Incoterms). Under FOB (Free On Board) terms, the buyer handles destination customs clearance, import duties, taxes, and documentation upon arrival at the destination port, providing control over customs brokers and clearance timing. Under CIF (Cost, Insurance, Freight) terms, FrutPlanet arranges international shipping and insurance to the destination port, but destination customs clearance, import duties, and taxes remain the buyer's responsibility as is standard in international trade. FrutPlanet provides comprehensive export documentation to facilitate smooth customs clearance: Certificate of Origin, Phytosanitary Certificate, Quality Inspection Certificate, Commercial Invoice, Packing List, and any additional certificates required by your destination country. We recommend engaging a licensed customs broker in your country to ensure efficient clearance and compliance with local import regulations. Our team provides guidance on typical documentation requirements and connects you with reliable logistics partners if needed.

FrutPlanet's quality assurance begins at the farm and continues through every stage of the supply chain. Pre-harvest quality monitoring ensures fruit meets maturity standards and export specifications before harvesting. Post-harvest handling in certified packhouses includes sorting, grading, washing, and packing under strict quality control protocols. Quality inspection and certification by Kenya's Horticultural Crops Directorate (HCD) and Kenya Plant Health Inspectorate Service (KEPHIS) verifies compliance with international phytosanitary standards. Cold chain management maintains optimal temperatures from packhouse through loading, preserving freshness and extending shelf life. Pre-loading inspections verify quality, packaging integrity, and documentation accuracy before container sealing. Detailed quality reports with photos document the condition of produce at loading, providing transparency and accountability. While FrutPlanet cannot control conditions during international transit or post-arrival handling, our rigorous quality standards ensure premium produce enters the supply chain. Should quality issues arise, we work collaboratively to investigate causes, provide documentation for claims, and implement corrective measures for future shipments.